Viator Tours Review 2023: Is Viator Worth It?


Mohit Kamboj

When you’re planning a trip or vacation, one of the best parts is deciding what fun and exciting things you’ll do while you’re there.

But it can also be one of the most difficult parts. There are so many things to do in some cities that it can be hard to choose what to do.

It can be hard to choose which tours, sights, or areas to see, which food to eat, or which places to visit.

Viator says that it can help you solve your problems by giving you a place to find the best itinerary. But is Viator really as great as it seems? How does Viator compare to other sites for booking travel?

Read on to find out if Viator is worth it for travelers like you.

What is Viator?

Viator is a TripAdvisor company that puts together experiences from all over the world and lets you book them through them. Viator’s focus on memorable experiences will help you get the most out of your trips while giving you the freedom to make plans as you go (or well in advance).

Viator was bought by TripAdvisor in 2014, so the way reviews work will be similar. Viator is owned by TripAdvisor, so you can be sure that their platform is one of the best in the world.

Are you planning a trip? Just check out Viator.

How does Viator work?

Viator works by offering tours, tickets, experiences, and more to people all over the world at prices that are competitive. Tours have detailed descriptions, and you can look for tours that fit the size of your group. One of the best things about Viator tours is that the description page has a lot of information that can help you decide if you want to go on that tour or not.

You’ll find an overview with information about when the trip starts and ends, what to expect, more information, cancellation policy details, a section with frequently asked questions, and reviews from other travellers. What could you want more of?

Booking On Viator

Viator Tours Review 2023: Is Viator worth it?

You’ll need an account with Viator if you want to book something. You can easily sign up with just your email address, your Google or Facebook account, or your Apple ID. From there, it’s easy to see all of your reservations in one place.

There is also an app for Viator in the Apple App Store and the Google Play store.

Let’s take a look at the two most important things that Viator has to offer.

Viator’s Two Features

  • Tours
  • Things to do


Viator is different from online travel agencies like Travelocity because it focuses on tours and experiences. This means that you can find walking tours, site visits, day trips, and more. You won’t find any information about hotels, restaurants, or other travel-related topics.

Still, you can use Viator to keep yourself active while travelling.

When you look for a place on Viator, it will give you a long list of tours in and around that place. You can sort tours by style (food, outdoors, likely to sell out, etc.), price, length, time of day, etc.

You can even sort by “viator deals and discounts” to see what’s on sale and save money

Things to do

They offer a lot of tours, and they also have pages for a number of cities that tell you the best things to do there and how to plan your trip.

Here is a detailed page about things to do in London, and here is another one about things to do in Vancouver, Canada. To get to these pages, just type the name of the city you’re interested in into the search bar and click the link at the top that says “things to do in (city)” Or, you can look at the options at the bottom of the home page.

How do I get in touch with Viator’s customer service?

Viator Tours Review 2023: Is Viator worth it?

Viator is used to book tours and other experiences, so you’ll want to know how to get in touch with them if you have any problems or questions about your booking.

It’s a little hard to find Viator’s contact information on their website. It is easy to get to only if you already have a reservation. Other than that, they don’t publish their contact information anywhere, so it can be hard to ask questions before booking.

They say that customer service is available 24/7, but it seems that this is only true after you’ve made a reservation.

Viator’s Cancellation Policy

One of the best things about Viator is that you can cancel for free with 24 hours’ notice. They say that if you give them at least 24 hours’ notice, you can get your money back for many experiences.

It’s important to remember that not every Viator tour or experience is refundable at least one full day before the experience, so check your booking carefully. Some experiences have tougher cancellation policies that require more notice, while others don’t let you get a refund at all if you have to cancel.

Viator Reviews and Rating

If you look at Viator reviews, you can see how different people feel about them. Let’s take them apart to figure out why that is.

Online reviews of Viator have an average rating of 4.3 stars out of 5. On review sites like Yelp, however, they have a low average rating of 1 to 1.6 out of 5.

They also gave themselves 4.3/5 stars on their own website, which has over 3600 reviews.

Is Viator worth it?

We think it’s worth it to use Viator once in a while to find fun and unique things to do in the next place you visit. Viator has a lot of options, and each one is described in detail so that you know what you’re getting when you book.

Since you’re not booking directly with the tour companies, though, you should know that any communication from them may go through Viator, which can lead to misunderstandings or other problems.

You could always use Viator to do research and try to book directly, but many tours only use Viator.

We would still recommend it as a place to book tours.

Are you planning a trip? Just check out Viator.