Robotic Process Automation is a new direction of business process automation. It allows us to fundamentally change the very approach to the execution of repetitive tasks associated with manual data entry and processing.
With this technology, one application interacts with another application through the user interface. That is, one program communicates with another program, imitating user actions.
What is Robotic Process Automation?
What is Robotic Process Automation? A key feature of it is the ability to robotize those processes that are difficult to automate (long, expensive). There is also no possibility to connect via API, and classical methods of script integration stop working.
A software robot can use a GUI and look at the monitor screen “like a human,” enabling it to interact with elements on the screen. This is true for “outdated” systems that companies have been using for decades, as well as programs that have limited or no API.
What are the Benefits of Robotic Process Automation?
The main benefits are as follows:
- RPA platforms provide connectivity to legacy systems. In other words, technology encapsulates them in this process. It eliminates the need to replace (at least immediately) legacy programs.
- RPA projects are clearly structured. At the same time, API projects are often new, including new applications or new processes. So multiple iterations may be required to achieve the desired result.
- Overcoming the conflict. Here it is more necessary to talk about the management problems that plague the business than about the advantage of RPA over API.
- Business process modeling. Robotic Process Automation allows you to quickly and easily model a business process by reading human manipulation from the user interface. As a result, RPA is a more profitable solution.
- Comprehensive solution. “The strengths of RPA are that it is a packaged solution for a specific business problem that needs to be solved.
Does this mean that the employer takes the workplace from the employee and gives it to the robot? This is an extreme case, although such a scenario is possible.
What are the Drawbacks of RPA?
A human creates a robot and prescribes an algorithm for its actions. The correctness of the script and the absence of errors in the code will depend on the developer’s professionalism.
To be fair, we note that this applies not only to robotics in automation. Therefore, trust the implementation of RPA technology to experienced professionals. The implementation of the robot may be out of expectations due to the customer’s fault, who incorrectly defined the goals of automation.
To avoid this, the developer and the customer jointly conduct an audit of business processes and formalization. At the same time, daily routine processes are analyzed and many other indicators (for example, overtime work of staff).
When implementing RPA technology, special attention should be paid to information security. To avoid the negative impact of malicious codes and programs on robots’ work, bots must operate in a closed software environment.
Also, the development and implementation of technology must be trusted by trusted specialists who can ensure the ongoing business processes’ safety.
Which companies are using RPA?
The core functionality of RPA is intended for “business” users. Those without technical training can intuitively quickly “train” (or configure) a software robot, just as a user can train a new colleague.
The rpa in financial services concept allows a business user to be provided with a tool to reduce his workload with routine tasks, reduce IT specialists’ workload, and improve efficiency, quality, and cost-effectiveness.
RPA does not require programming skills: a business person can be taught to automate processes independently using RPA tools in a matter of weeks.
At the same time, many RPA platforms provide the ability to draw a diagram, as in MS Visio. The necessary actions are created in graphic elements by dragging, dropping, and linking objects.
There is no need to change existing IT systems. It’s easier to automate the work with the interface. That’s why RPA projects do not require expensive IT skills and investments in new platforms.
In contact centers, robotic systems already cope with clients. They provide answers to frequently asked questions and optimize some business processes.
Interaction with a bot based on Robotic Process Automation does not have any fundamental differences for the client. The system accurately imitates the behavioral features of a “live” colleague.